Can I order a custom gift box?
We have carefully curated a selection of gift boxes to suit recipients, occasions and price points.
The Art of Gifting also offers one-off custom gift boxes over $500, which we can work closely with our clients to curate specific for the recipient of occasion they are wanting to gift. For custom gift box orders please contact us at firstname.lastname@example.org
Do your gift boxes cater to dietary requirements?
The Art of Gifting offers a wide range of gift boxes including many without food items which we know the recipients will love.
For any specific dietary requirements such as vegan, gluten free, nut free, kosher etc, please contact us at email@example.com
Can I add my own gift to the gift box?
As part of our custom gifting service, if you would like an item that you have pre-purchased added to the gift box, you can add it to the gift box once you receive your purchase from us, your pre-purchased item can be added to the box you receive. Should you wish us to customise a gift for your gift box in addition to the curated gift box please contact us at firstname.lastname@example.org
How can I place an order?
The best way to place an order with The Art of Gifting is via our easy-to-use, secure online ordering system.
This allows you to browse our entire selection at your convenience and ensures you can check that all of the details you are entering are correct. This is the fastest, easiest and most secure way to place your order. If you would like to place a custom order please contact us at email@example.com
Can I place an order from outside Australia?
Yes, we accept orders placed from anywhere in the world for delivery Australia-wide and Internationally (fees and charges apply).
Can I send an order to an overseas destination?
Yes, we can deliver our beautiful gift boxes to many destinations internationally. We work closely with our delivery partners to ensure safe and prompt delivery to all recipients.
Can I add a gift card and message to my order?
Yes you can.
Once you have selected a gift box and have added it to your cart and proceeded to check out, you will be prompted to select a card and add a card message to your order. If you have more than one gift boxes n your cart, you will be able to add a card message for each gift box.
There is a character limit of 100 characters per card. Remember to say who it's from!
How do I know my order has been placed?
Once you have selected Confirm & Process Order at our online checkout, your payment will be processed and your order will be placed. If successful, the checkout page will refresh to show your order number and allow you to print a receipt.
You will also be sent a confirmation email to the email address you provided when placing your order.
Can I amend my order once it has been placed?
Once your order has been placed, we are only able to make amendments if the order is not yet dispatched. Once the order has been dispatched, no amendments can be made. This includes any changes to the delivery address, ordered items, gift card messages, etc.
Can I cancel my order?
Once your order has been dispatched, we are unable to cancel it. If your order has yet not been dispatched, we may be able to stop the order.
Please contact us at firstname.lastname@example.org
Which payment methods do you accept?
Orders can be placed with AMEX, Visa, MasterCard, PayPal, zipPay, Afterpay or Direct Deposit. You are also able to pay using Apple Pay and Google Pay.
Will my order be processed in AUD?
All payments on our website are processed in Australian Dollars (AUD).
Will I be charged GST?
Once you have placed your order, the GST will be automatically calculated during the checkout process
DELIVERY & TRACKING
How long does delivery take?
The Art of Gifting delivers across Australia. Orders sometimes can take a little bit longer depending on our delivery and courier partners. The cost of delivery is dependent on postcode.
Should a gift not being received by the recipient The Art of Gifting will contact our third party logistics company to launch an investigation.
Any PO Boxes deliveries will be dispatched through Australia Post only.
Apartments and Units
Our delivery partners sometimes experience problems with delivering to units and apartment buildings. This can result in gifts arriving late, go missing, or being returned to The Art Of Gifting. If gifts are being delivered to an apartment or unit address the customer is responsible to ensure the recipient will be available on the day to receive the gift. If the recipient is not home and the delivery driver cannot gain access to the building or leave the gift in a safe place the gift will be deemed ‘undeliverable’ and
1. re-directed to a local post office for collection by the intended recipient or
2. returned to The Art of Gifting where the customer will be liable for all charges and fees incurred in returning, storing or disposing of an undeliverable gift.
In the event of an undeliverable gift being re-directed to a local post office, a card will be left at the original delivery address to inform the recipient where to collect the gift.
The Art of Gifting is not responsible for gifts not collected by the recipient from the post office.
CANCELLATIONS AND REFUNDS
· If you have any questions or concerns with the gift boxes sent or received, please contact us @ email@example.com
· In the event that your gift box or its contents arrive damaged or faulty, we will happily replace or exchange or depending on the extent of the damage. We will require proof of the damaged goods.
· We will require photos to better understand the extent of the damage or issues with the product
· Should the product be required to be sent back to us due to damage or being faulty, we will email you a return label to cover the cost of the shipping
· We will not be able to replace, exchange for any product that has been dispatched for more than 30 days
· Orders cannot be cancelled once they have been prepared and are with our delivery partner
· Our gift boxes once paid are unable to be returned, cancelled and refunded unless there is a fault with any items in the gift box. Should a fault arise an investigation will commence and proof of the fault may be requested by The Art of Gifting to complete the investigation
There are currently significant COVID-related delivery delays with all delivery partners so this may delay the receipt of your order
What types of delivery options do you offer?
The delivery options available to you will depend on the postcode your order is being delivered to.
STANDARD DELIVERY CHARGES APPLY
· Delivery costs are calculated at the checkout
· Australia Post is the only provider who can deliver to PO Boxes and Parcel Lockers
· Delivery estimates increase during busy periods such as Christmas
· Deliveries are made during business hours Monday to Friday (excluding public holidays)
· Deliveries to some regional areas may be made directly to the nearest post office
Can I choose when my order is delivered?
We can’t guarantee that a delivery will arrive at a certain time, however we can postpone posting an order if you do not want it to arrive before a certain date. You would need to contact us at The Art Of Gifting and provide written delivery instructions and these will need to be accepted by The Art of Gifting. Contact us on: firstname.lastname@example.org
Can you deliver on weekends or after hours?
Our delivery partners are only able to deliver on business days, within usual business hours. This means that deliveries only take place Monday-Friday and are unable to be made on public holidays or weekends.
Occasionally during busier periods such as Christmas, deliveries are made on weekends to residential addresses to keep up with demand. These deliveries cannot be requested or guaranteed.
What if no one is available at the delivery address at the time of delivery?
Redelivery fees may apply for any deliveries that need to be reattempted.
The Art of Gifting and our delivery partners cannot accept responsibility or liability on the rare occasion that a consignment is lost or stolen after our couriers have recorded the package as 'successfully delivered.
Will all of my ordered items arrive together?
If your order contains multiple gift boxes all going to the same delivery address, it is likely that your entire order will be delivered at once.
Each gift box is sent as its own individual parcel, with its own shipping label. This means that on the rare occasion, parcels can be separated from each other in transit. In this case, usually the gift boxes will arrive within a day of each other.
For more information, or if the remaining gift box(s) have still not arrived after a day or two, please contact us at email@example.com
Do you ship internationally?
Yes, we can ship internationally. Please contact us at firstname.lastname@example.org
Can I send my own courier or shipping agent to pick up my order?
We provide delivery services with our partners however, we understand that for corporate or business orders of a quantity in excess of 10 gift boxes you may have a preferred shipping agent to collect and ship your order.
Please contact us at email@example.com prior to placing your order if you would like to organise your or shipping agent for your corporate gifts above the specified amount of 10 gift boxes.
The Art of Gifting is unable to liaise with individual shipping agents to organise pick-ups, this is the responsibility of the customer and all pick-ups must be organised by the customer
Please note: The Art of Gifting is not responsible for the condition of any goods once they leave our premises if they are being delivered by a service other than our own couriers.
How can I track my order?
Once your order is shipped, we will notify you by email.
My order hasn't arrived yet. What can I do?
Please make sure you have considered the estimated delivery date or delivery window for your order. If it is still within the delivery window or is prior to the delivery date, please wait until after this time has passed before contacting us.
As soon as your order has been dispatched we will send you a shipping notification email.
If you did not receive a confirmation email from us on your order, please contact us at firstname.lastname@example.org
My order has been Returned To Sender by the courier. What happens now?
Occasionally a gift box will be returned to us for one of the following reasons:
· A card was left but the recipient did not pick the package up from the post office or parcel locker.
· The recipient is not known at that address or has moved.
· The address details are incorrect or insufficient.
· The delivery was refused.
· There was no access to a secure building or complex to deliver or leave a card.
· The recipient was in a hospital or hotel and has been discharged or checked out.
· The courier could not contact the recipient and there was nowhere safe to leave the parcel
Once your order arrives back at our premises, we will inform you via email. You will have the option to have the order reshipped from our premises although any applicable redelivery fee will be passed on to you to facilitate the delivery of the gift box to the same or an alternative address.
Please note that this process is subject to change at Christmas due to the volume of returns and the nature of the products being sent.
Can I redirect my order to a new address after it has been dispatched?
Once your order has been dispatched and picked up by our couriers, we are unable to guarantee that is can be redirected.
If you have sent your delivery to an incorrect address, please contact us at email@example.com as we may be able to request to have it redirected or returned to sender.
Please note that any items returned to us that require re-delivery will be subject to a re-delivery fee.
Christmas delivery cut-off dates are 10th December!